When performance is expected but no one taught you how to manage — this course changes that.

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About this course

Most professionals are promoted because they are good at their job. Few are taught how to manage people, make decisions under pressure, or lead through change. The skills that get you promoted are not always the skills that make you effective once you are there.

This course covers the nine most critical management skills in one structured programme — from leadership and team development to decision-making, negotiation, and change management. Each module is built around proven frameworks used by leading organisations worldwide, with real-world scenarios that show exactly how to apply them.

Whether you are stepping into a management role for the first time or looking to sharpen skills you already use every day — this course gives you the tools to lead with clarity, decide with confidence, and deliver results.

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Skills you will learn

• Lead people through change — not just manage the process — using Lewin, Kotter, and Bridges’ proven frameworks

• Master the P-O-L-C Framework — the four functions that define what effective managers actually do

• Adapt your leadership style to any situation — and understand when Autocratic, Democratic, or Laissez-Faire leadership gets the best out of your team

• Build high-performing teams using Tuckman’s Four Stages — and resolve conflict before it derails your results

• Make better decisions under pressure — using the DECIDE Model and learning to recognise the six cognitive traps that lead smart people to poor choices

• Negotiate with confidence — knowing your BATNA, applying Harvard’s four principles, and turning difficult conversations into agreements