In this course, you will learn the most important skills and most applicable tools of successful crisis management in a fast and efficient way.

Skills you will learn

 Learn how to prepare for a crisis with a Crisis Management Plan (CMP) and a Crisis-Preparedness Matrix
 Successfully manage through a crisis by using an effective Incident Command System (ICS) and a clear communication strategy
 Learn critical tasks and skills that leaders need to master during a crisis

About this course

Crises can neither be avoided nor accurately predicted. Crisis management is the process by which an organization deals with a major event that threatens to harm the organization, its stakeholders, or the general public.

This course explores how governmental organizations as well as private companies around the globe have prepared for crises, how they responded when they occurred, and whether they learned from the experience. This course equips you with applicable insights and practical skills for navigating critical moments – before, during, and after a crisis strikes.